M2020 Privacy Policy — Your Data Is Safest with Us

M2020 (the operating company) places your privacy above all else. This Privacy Policy explains how we collect, use, and protect your information when you use the m2020 website, mobile app, or any of our services.

By using any m2020 service, you agree to this Privacy Policy. This policy applies to all members, visitors, and users of m2020's services.

If you have any questions about our Privacy Policy, you're welcome to contact our support team at any time. We're always ready to help.

M2020 collects two types of information — what you provide directly, and what is gathered automatically through your usage.

Information You Provide Directly:

• Name, mobile number, and email address (collected at registration).
• National ID or passport details (for KYC verification).
• BKash / Nagad / Rocket number (for transactions).
• Address and date of birth (where applicable).
• What you share in support chat.

Automatically Collected Data:

• IP address and device type.
• Browser information and operating system.
• A log of which pages you visited and for how long.
• Gaming session data and transaction records.
• Data collected via cookies and similar technologies.

There are clear and legitimate reasons behind every use of your data at m2020. It is never used for vague or dishonest purposes.

• Account Management: To create and maintain your account.
• Payment Processing: To process deposits, withdrawals, and transaction confirmations.
• Identity Verification: For fraud prevention and compliance with legal obligations.
• Service Improvement: Analytics to enhance your gaming experience.
• Contact: To send important updates and offers (with your permission only).
• Responsible Gaming: To identify problematic gaming patterns.
• Security: To prevent account hacking and unauthorized access.

M2020 protects your data using world-class technology. Your information is secured through the following measures:

• 256-bit AES Encryption: All data storage is encrypted.
• TLS 1.3 Protocol: Maximum security for data in transit.
• Firewall Protection: Protection against DDoS and cyber attacks.
• Two-Factor Authentication (2FA): Prevention of unauthorized access to your account.
• Regular Security Audits: Regularly audited by independent third-party experts.
• Data Center Security: Maximum physical security measures in place.

How Long Is Data Retained? Your data is retained for as long as your membership is active. Once an account is closed, all data is deleted after fulfilling legal retention requirements (typically 5 years).

M2020 works with trusted partners to deliver specific services. Only the minimum necessary information is shared with these partners.

• Payment Providers: bKash, Nagad, Rocket — used solely for processing transactions.
• Game Providers: Pragmatic Play, Evolution, and others — for game operation.
• KYC Services: Trusted third-party identity verification partners.
• Cloud Services: For secure data storage and processing.

All such partners are bound by m2020's privacy policy terms and may not use your data for any other purpose.

M2020 uses cookies and similar technologies on its website and app. Cookies are small files stored on your device.

The cookies we use:

• Essential Cookies: To maintain login sessions and ensure security — the site cannot function without these.
• Functional Cookies: To remember your preferences (language, layout).
• Analytics Cookies: To understand which pages are most visited — fully anonymous.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

As some of m2020's services and technical infrastructure are operated internationally, your data may occasionally be stored or processed outside of Bangladesh.

• All international data transfers comply with GDPR and international standards.
• Data is stored only on servers in secure, trusted countries and institutions.
• Encryption remains active at all times during international data transfers.

As an m2020 member, you have a number of fundamental rights regarding your personal data — and we respect every one of them:

M2020 does not serve anyone under the age of 18 and does not collect data from minors. This is one of our core policies.

• Age verification is mandatory at the time of registration.
• Age verification is carried out as part of the KYC process.
• Any account found to belong to a minor will be terminated immediately.

If you suspect that a minor is using m2020, please let us know immediately.

M2020 reserves the right to update this Privacy Policy as needed. In the event of changes:

• Members will be notified by email or in-app notification prior to any major changes.
• The effective date of any updated policy will be clearly stated.
• The date of the latest update will always be displayed on this page.
• Continued use of our services after any changes takes effect constitutes your acceptance of the updated policy.

For any questions, complaints, or requests regarding this Privacy Policy or your personal data, please don't hesitate to reach out. Our Data Protection Team is here to help.